Terms of Service

Agreeing to these terms

By creating an account or signing in to Kidshive, you agree to these terms. If you don't agree to them, please don't use the app — and let Shilpa Kheria know at kidshive@outlook.com so we can help another way.

Accounts on Kidshive are created by Kidshive for parents, guardians and staff connected to the setting — there is no public sign-up. A parent or guardian account is set up once a child is enrolled or an enquiry is accepted; it isn't available to the general public.

What Kidshive is

Kidshive is software that Kidshive uses to run the setting day to day — attendance, daily care records, learning journals, messaging, and billing. It is a tool the setting uses; it is not itself a party to your childcare arrangement, and using it does not create any childcare contract on its own. That contract is the enrolment agreement you sign directly with the setting.

Where anything recorded in the app — a fee, a contracted schedule, a policy — appears to disagree with your signed enrolment agreement, the signed agreement is what applies. Tell us if you ever spot a discrepancy so we can correct the record.

Your account

• Keep your password confidential, and tell us straight away if you think someone else has access to your account.
• You can see and revoke your own signed-in devices at any time from within the app — use this if a phone or laptop is lost or stolen.
• Accounts are for the named adult they were created for. Please don’t share your login with anyone else, including another parent or guardian of the same child — they should have their own account.
• Kidshive is a tool for adults caring for or working with children. It is not designed for children to use, and children do not hold accounts on it.
• Keep the contact details on your account up to date — it’s how we reach you about your child, and how you receive things like password resets.

Acceptable use

When using Kidshive, please don’t:

• Try to access another family’s or another child’s records — the app is built to prevent this, and attempting to bypass that is a serious matter.
• Use the app for anything unlawful, or in a way that could put a child’s safety or wellbeing at risk.
• Copy, screenshot, or share another child’s photos, records, or messages outside the app without the setting’s and that family’s agreement.
• Attempt to reverse-engineer, scrape, or interfere with the app, or access it through anything other than the app or website itself.
• Impersonate someone else, or provide false information when setting up or using your account.

We may suspend or close an account that breaches this section, particularly where a child’s safety or another family’s privacy is involved. We’ll always try to talk to you first unless there’s an immediate safeguarding reason not to.

Photos, messages and other content

Staff upload photographs, observations and daily records as part of caring for your child; you may send messages and, where the feature is enabled, upload documents as part of enrolment. How that information is used, shared and protected is set out fully in our Privacy Policy, not repeated here.

You keep the rights to anything you personally submit through the app (a message, a document you upload). By submitting it, you’re giving the setting permission to use it for the purpose you submitted it for — caring for your child and running the setting — which is the only thing we do with it.

Photos and videos of a child are shared only with that child’s own guardians and the staff caring for them, in line with the photo consent you’ve given. See the Privacy Policy for the full detail on consent and sharing.

Availability and changes

We aim to keep Kidshive available and working well, but we can’t promise it will never be unavailable — for maintenance, an update, or something outside our control. If the app is down, please use your usual way of contacting the setting directly (phone, email, or in person) for anything urgent, rather than relying on the app alone.

We may add, change or remove features over time as the software develops. We’ll let you know about any change that affects how your information is used, as described in the Privacy Policy.

Ownership

The Kidshive software, its design, and its branding belong to Kidshive. Nothing in these terms gives you any right to copy, resell, or build another product from it.

Liability

Kidshive is provided to help run the setting well, but it doesn’t replace the judgement of the staff caring for your child, or your own communication with the setting about anything urgent or safety-related.

To the extent the law allows, we aren’t liable for indirect or consequential loss arising from your use of the app. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.

Ending your access

Your access to the app normally ends when your child leaves the setting, or when your or your child’s relationship with the setting ends for any other reason. What happens to your data afterwards, and for how long we keep it, is set out in the Privacy Policy’s retention section — a childcare setting is required to keep some records well beyond that point.

You can ask us to close your account at any time by contacting us; we’ll confirm what that means for any records we’re still required to keep.

Cookies

The Kidshive website uses one cookie, strictly necessary to keep you signed in — no advertising, analytics, or tracking cookies of any kind. See the Cookies and tracking section of our Privacy Policy for the full detail.

Complaints and disputes

If something isn’t working the way you expect, or you disagree with something in these terms, please tell Shilpa Kheria at kidshive@outlook.com first — most things are best sorted out directly and quickly.

These terms are governed by the law of England and Wales, and any dispute that can’t be resolved directly would be handled by the courts of England and Wales.

Changes to these terms

If we make a material change to these terms, we’ll tell you directly rather than relying on you to notice, in the same way described in the Privacy Policy.

This version took effect on 2026-09-14.